MY BIOCENTURY ID SIGN IN HELP
What is my User ID?
Your User ID will always be your email address.
I forgot my User ID.
If you have forgotten the User ID (email address) with which you
set up your BioCentury account, click here to submit a request for your User ID from a BioCentury
Customer Support representative. Or you may call Customer Support
at +1 650-595-5333 x 210 between 6 a.m. and 5
p.m. PST, Monday through Friday.
I forgot my password.
If you forgot your password, click here to submit a request for a temporary password. After
entering your User ID, you will receive an email from BioCentury with a temporary
password. Use the temporary password to log in to the BioCentury website. (After
logging in, you can select CHANGE PASSWORD from HELP & SUPPORT to change the
temporary password to a password of your choice.)
How do I change my password?
After logging in to www.biocentury.com with your current or temporary password, click here, or select HELP & SUPPORT, then select CHANGE
PASSWORD and follow the instructions.
When I try to log on to www.biocentury.com, I receive an error message "Incorrect User ID or Password."
- Check to make sure your User ID (email address) is the
email address for your BioCentury account to which your publication is normally
- Make sure your password is entered correctly. To reset
your password, click here.
- If you cannot reset your password, contact firstname.lastname@example.org with details of your problem, or call BioCentury Customer
Support at +1 650-595-5333 x 210.
I'm having trouble logging in.
- If you have entered your User ID and password, but are
having trouble logging in, please click here to clear your cookies from www.biocentury.com (all other cookies will still be intact), and
then try to log in again. If you continue to have problems, please
call Customer Support at +1 650-595-5333 x 210.
For assistance call BioCentury Customer Service at +1 650-595-5333 X 210